Step 4 : Report the Results
If you subscribe to the KPI Engine, you can easily create diagrams and charts to help present your KPI results. But whether you use the KPI Engine or not, your performance should be shown in such a way that everyone, including the company accountant and the operational staff, know what is important. Furthermore, it should be communicated throughout the company, but, in the first instance, to those managers who can react accordingly and those people involved in data collection and processing. Highlight anomalies in the data – good performance, bad performance and rogue results. Share data with the people who collected it and the people that it affects.
You can download an example of a KPI report from the 'Documents' section of this website. It provides great guidance in writing your own reports. But remember, the results must be reported to all the relevant people.
Mohammed Ahmad, Senior Project Manager, Liverpool Vision, “CCI provided the performance measurement services for Liverpool Vision, recently voted Constructing Excellence National Client of the Year 2008, on the their projects. The KPI reports were used to improve on the ethos of the partnership of the framework agreements between Client and contractors. It was important to have an independent third party to collect the data, crunch the numbers and report them back clearly. CCI provided the required tool.